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Thank you to the 1646 leaders who’ve generously done the 7 questions! I hope reading 7 Questions with

Mahender Pala

helps you in your leadership.

Mahender Pala

Mahender Pala

Name: Mahender Pala

Title: Chief Operating Officer

Organisation: MR Narayana Hospitals

Mahender Pala, a versatile healthcare management professional with rich experience in areas of Business Operations, key role in group expansions , developing clinical talent pool and handling multi geography teams both operations & business development. With high flavor in business development vertical, took up new challenging role in business operations (Chief Operating Officer).

Responsible for EBIDTA and P & L management of the hospital with a key focus on financial performance , annual budgeting, cost reduction initiatives, building synergies amongst the various Non Clinical and Clinical Functions, performance review analysis, review patient satisfaction analysis, to achieve & maintain NABH & NABL accreditations/affiliations, on boarding VC’s, building teams in different geographies, proactively supporting the marketing campaigns in sync with sales and marketing teams.

Academic credentials, including Post Graduation in Hospital & Healthcare Management at Symbiosis, master’s in management sciences at IBMR, Pune & also pursued specialized program “Managing Healthcare Delivery” from Harvard Business School – Boston, all these attributes make him confident in problem solving and aid him in swift & effective decision-making. Mahender has an excellent academic record. He has been awarded as “Star Alumnus- 2016” at Symbiosis Institute of Management Sciences, Pune, Maharashtra. India

1. What have you found most challenging as a leader?

The most important challenge for me was 1) Leading the Change and 2) Handling Different Perspectives

2. How did you become a leader? Can you please briefly tell the story?

I strongly feel that one of the major aspects to grow into a Leader is to accommodate as many people as you can during your interactions. Get the things into execution mode.

3. How do you structure your work days from waking up to going to sleep?

My usual routine is Early to bed and early to rise . Satr the day with an hour walk. All inportant decison making jobs will be completed in the 1st hour to before noon . Later part of the day it would be engaging with clients , departments and planning . Evening before going to sleep , will try to go through some article / any current affairs

4. What's a recent leadership lesson you've learned for the first time or been reminded of?

Start saying No if we really doesnt have complete information.

5. What's one book that has had a profound impact on your leadership so far? Can you please briefly tell the story of how that book impacted your leadership?

"Profitable Growth is Everyone's Business "

6. If you could only give one piece of advice to a young leader, what would you say to them?

Always be open for Learning and be good with people

7. What is one meaningful story that comes to mind from your time as a leader, so far?

Help people as much as can , all good things will come back. I strongly believe in this

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