1. What have you found most challenging as a CEO or executive of a large enterprise?


Patience, and finding the right balance of investment in waste reduction/productivity and growth, being positive when you feel like chicken little, keep smiling!!


2. How did you become a CEO or executive of a large enterprise? Can you please briefly tell the story?

I retired from my career having been in senior roles for many years, ending happily, but a bit early, members of my network reached out with this role. My general management roles have been productive and lengthy, 15 years.

3. How do you structure your work days from waking up to going to sleep?

Arrive 7:30 AM, Clear emails, review daily agenda and adjust/update, 9 AM-5 PM, complete RAIL actions and updates, governance, program reviews , customer calls, management follow-up. Review and/or prepare board papers, very important, 5 PM-6 PM call, visit employees or customers for casual relationship building, ply with food!!

4. What's the most recent significant leadership lesson you've learned?

Make your decisions with objectivity and try to eliminate bias, execute your decisions with the utmost compassion for those impacted by the guidance.

5. What's one book that has had a profound impact on your leadership so far? Can you please briefly tell the story of how that book impacted your leadership?

All the religious texts, the Bible, Torah, Koran, Buddhist and Hindu scriptures are all man’s efforts to live a meaningful and positive life and survive the tests that help make us better people. The lessons

6. How do you build leadership capacity in a large enterprise?

Relentless support of your people, growth is not a straight line, the person failing today, could be the hero of your next business. This does not apply to separation of an employee for cause. If you stay with those through hard times, they will do the same for you when your turn comes, and it will.

7. What is one meaningful story that comes to mind from your time as a CEO or executive of a large enterprise so far?

I ended a day of lay-offs quite depressed. On my way to the elevator a pregnant woman, in tears, entered the elevator with me. I asked how I could help. She commented, “I am so happy, my severance was more than I would have gotten for maternity leave and now I can spend 6 months with my baby and still find another job, should I wish.” DO NOT ASSUME, just don’t. Listen