50 Influential Leaders in Ambulance Services Globally

Last updated: June 2026

The ambulance sector is in the middle of its most consequential transformation in decades. As of June 2026, the global ambulance services market is valued at approximately USD 60 billion and is growing at close to 8 percent annually, projected to reach nearly USD 95 billion by 2031, according to Mordor Intelligence data published in 2026. Behind those numbers is a profession under extraordinary strain. Funding models built for a different era are failing communities across the USA, UK, Europe, and beyond. Paramedic and EMT shortages are affecting response continuity and safety in systems on every continent. Technology, from AI-assisted dispatch to tele-EMS platforms, is reshaping what is possible in out-of-hospital care faster than most systems can adapt.

The 50 people on this list are the voices, practitioners, and system builders who are actively shaping what ambulance services leadership looks like right now. Some hold the top executive role at major national ambulance trusts or global emergency services companies. Others are researchers, policy advocates, educators, and innovators whose thinking travels far beyond a single organisation. Several are the people whose writing, podcasting, and public advocacy you are most likely to encounter if you spend serious time in the EMS and ambulance space. Rather than reprinting a short, familiar list of the same names that appear on every roundup, I put together this directory to surface the leaders genuinely shaping this field in 2026, drawing from North America, the UK, Europe, Australia, New Zealand, and Canada.

As of June 2026, four tensions define the global ambulance leadership conversation. The first is a funding crisis: the transport-billing model that has long underpinned EMS revenue in the USA is structurally insufficient to sustain modern ambulance workforce costs, and similar pressures are visible in NHS ambulance trusts and in publicly funded systems globally. The second is a workforce shortage at the paramedic and EMT level that is creating recruitment and retention pressure in virtually every high-income ambulance system. The third is the technology inflection: AI, tele-EMS, drone delivery of critical medical supplies, and the early stages of autonomous vehicle research are all in active operational pilot phases. The fourth is a profession-wide push for clinical recognition, for expanded scope of practice, and for ambulance services to be treated as healthcare rather than transportation, a distinction with real consequences for how services are funded and how paramedics are valued.

Every person on this list is engaging seriously with at least one of those tensions. Each was selected on the basis of a documented, current contribution to the ambulance services leadership conversation. Every role, organisation, and credential has been independently fact-checked. For the companion directory covering emergency services leadership specifically across Australia and New Zealand, see the link at the end of this article.

Why Ambulance Leadership Matters More Than Ever

Great ambulance services are built by leaders who can simultaneously manage clinical quality, financial sustainability, workforce wellbeing, community trust, and political relationships, in an environment where every operational failure is visible to the public in a way that few healthcare failures are.

Research confirms what practitioners have long understood: leadership determines outcomes in EMS. The NEMSQA 2025 Report found that in trauma care, consistency outperforms heroics, a finding that is ultimately a statement about the leadership systems that generate consistency. Agencies with clear standards, strong accountability cultures, and paramedic retention programmes save more lives. The ambulance sector also carries a workforce mental health burden that few industries face at comparable scale. The evidence base clearly establishes paramedicine as a high-risk profession for psychological injury, and leaders who build cultures of psychological safety, peer support, and genuine wellbeing investment are building organisations capable of sustained performance.

The most effective ambulance organisations are also the ones navigating the fastest change. Mobile integrated healthcare, community paramedicine, treatment-in-place reimbursement models, and tele-EMS programmes represent genuine redesigns of what an ambulance service does, not just how it does it. The leaders steering those redesigns carry extraordinary responsibility.

To bring Jonno White in to facilitate a Working Genius session, leadership offsite, or keynote for your ambulance service or EMS organisation, email jonno@consultclarity.org. Jonno White is a Certified Working Genius Facilitator and author of Step Up or Step Out (10,000+ copies sold) who works with executive teams in healthcare, emergency services, corporate, and nonprofit sectors globally. International travel is often far more affordable than clients expect.

How This List Was Compiled

Each person on this list was selected for a documented, fact-checked contribution to ambulance services leadership globally, whether through executive leadership, published research, clinical innovation, policy advocacy, education, or a sustained public voice on the issues shaping the sector. Every role, current organisation, and credential has been independently verified. Every person was checked for current incumbency and the current name of their organisation.

EMS Advocacy, Policy, and Professional Leadership

1. Rob Lawrence

With a career spanning military officer, COO of a UK ambulance service, and American EMS executive, Rob Lawrence holds a perspective on ambulance leadership that almost no one can match. Currently Director of Strategic Implementation for PRO EMS and Prodigy EMS in Cambridge, Massachusetts, and part-time Executive Director of the California Ambulance Association, he previously served as COO of the Richmond Ambulance Authority in Virginia, where the agency won both state and national EMS Agency of the Year awards during his tenure.

Lawrence is President of the Academy of International Mobile Healthcare Integration (AIMHI) and a former board member of the American Ambulance Association. He writes a weekly column for EMS1.com, hosts the EMS One-Stop podcast, and serves on the EMS1 Editorial Advisory Board. His four-part EMS Intel Series, published in late 2025 and early 2026 and built on aggregated national data from EMSIntel.org, became the most comprehensive publicly available analysis of the structural pressures facing US ambulance services heading into 2026, covering funding failure, provider exits, the 2025 policy pivot, and what leaders must do differently.

2. Matt Zavadsky

Matt Zavadsky is an EMS and Mobile Healthcare Consultant at PWW Advisory Group, Executive Director of AIMHI, and one of the most recognisable strategic voices in the global EMS system design conversation. He spent 16 years at MedStar Mobile Healthcare in Fort Worth as Chief Transformation Officer, leading one of the most studied high-performance public utility model EMS systems in the world. He is a past President of the National Association of Emergency Medical Technicians.

Zavadsky is co-author of "Mobile Integrated Healthcare: Approach to Implementation," published by Jones and Bartlett Publishing. He received the Excellence in EMS Leadership Award from AIMHI in 2022 and the President's Award for Leadership in EMS from NAEMT in 2018 and 2022. His December 2025 analysis with Dr Shannon Gollnick on EMS economics and AI guardrails reached the sector's leadership community at precisely the moment when both topics had become simultaneously urgent.

3. Christopher Way

Christopher Way is the 2025 to 2026 President of the National Association of Emergency Medical Technicians (NAEMT), the only national association in the United States representing the professional interests of more than 110,000 paramedics, advanced EMTs, and EMTs. During NAEMT's 50th anniversary year, he has been the clearest institutional voice on the urgency of EMS legislative advocacy and the importance of going to Capitol Hill with a unified, discipline-aligned ask.

His leadership of EMS on the Hill in March 2026, in which NAEMT, the AAA, and the NREMT all coordinated before Congress around shared legislative priorities, was described by observers as a turning point in how US EMS national bodies approach policy alignment. His candid statement to EMS leaders in Kansas City that "we can't do what we did five years ago" reflects a leadership posture that acknowledges structural change honestly, a quality that the sector's most effective public voices share.

4. Jamie Pafford-Gresham

Jamie Pafford-Gresham is President and CEO of Pafford Medical Services, a multi-state ground and air ambulance provider with more than 1,400 employees and over 200 ambulances serving rural, urban, and disaster-response settings across five states and the US Virgin Islands. She also serves as the 2025 to 2026 President of the American Ambulance Association, the peak national body representing US ambulance providers.

She chairs the AAA's Government Relations Committee and has been a consistent national voice on rural EMS sustainability, arguing publicly that transport billing alone cannot sustain ambulance coverage in the communities that need it most. In 2021, Pafford Medical Services received the Dick Ferneau Career EMS Service of the Year Award from NAEMT. Her leadership of the AAA during a period of unprecedented legislative attention to EMS, including the 2025 reimbursement reform push, makes her one of the most consequential figures in US ambulance policy this year.

5. Donnie Woodyard Jr.

Donnie Woodyard Jr. is Executive Director of the United States EMS Compact, the governmental body responsible for administering interstate EMS licensure across 25 member states, a role he has held since 2023. A former State EMS Director in both Louisiana and Colorado and former Chief Operating Officer of the National Registry of EMTs, he has spent more than 30 years in EMS across clinical, operational, regulatory, and policy roles.

He is the author of multiple published books including "EMS in the United States: Fragmented Past, Future of Opportunity," "The Future of Emergency Medical Services: Artificial Intelligence, Technology and Innovation," and "Leadership in Action: The Wisdom and Stories of EMS Innovators" with a foreword by Secretary Leon Panetta. He holds a certificate in Artificial Intelligence in Healthcare from Harvard University and hosts the EMS Evolution podcast. His international development work includes EMS system design in Sri Lanka, Vietnam, and Bangladesh.

Bring Jonno White in to facilitate a Working Genius session, executive offsite, or leadership keynote for your EMS leadership team. Email jonno@consultclarity.org.

6. Raphael Barishansky

Dr Raphael Barishansky, DrPH, is an EMS and Public Health consultant with more than 30 years in both sectors, a former Deputy Secretary for Health Preparedness and Community Protection at the Pennsylvania Department of Health, and an adjunct professor at the Fairbanks School of Public Health at Indiana University. He is a regular contributor to EMS1.com and Domestic Preparedness, and a speaker at the 2026 National EMS Safety Summit in Denver.

His July 2025 publication in Domestic Preparedness, "Mitigating Emerging and Re-Emerging Public Health Threats," and his ongoing writing on the public health dimensions of emergency response, position him as one of the sector's clearest bridges between EMS operations and population health policy. His particular value to the ambulance leadership conversation is the consistent argument that prehospital systems are public health assets, not just emergency response mechanisms.

7. Maria Bianchi

Maria Bianchi, CAE, has served as Chief Executive Officer of the American Ambulance Association since 2002, one of the longest-running CEO tenures in any major US ambulance sector organisation. In that role she has represented the ambulance industry on national task forces, has served as a voting member of the Federal Cybersecurity and Infrastructure Security Agency's Emergency Services Sector, and has built the AAA into the sector's most significant national advocacy and education platform.

Bianchi co-founded Women in Emergency Services alongside Michelle Anderson, an initiative that directly addresses the structural underrepresentation of women in EMS leadership, and created the AAA Vanguard Awards to honour the women who pioneered roles in the profession before formal support structures existed.

8. Shawn Baird

Shawn Baird is Vice President of State Affairs and Strategic Advocacy at the American Ambulance Association, a former AAA President, and a 2026 AAA award recipient. With deep expertise in EMS legislative and regulatory affairs, he has worked across state and national policy processes to advance sustainable ambulance funding structures, and has been a central figure in the payment reform agenda that is now at the top of the sector's policy priority list.

His recognition at the 2026 AAA annual conference, for his years of dedicated service and his ongoing work on national payment reform, reflects the sector's understanding that sustained policy advocacy in a fragmented political environment requires the kind of long-term relationship-building that Baird has consistently demonstrated. He is a recognised conference speaker and a known voice at the intersection of ambulance operations and government affairs.

UK and European Ambulance Leaders

9. Jason Killens

Jason Killens KAM is Chief Executive of London Ambulance Service NHS Trust, having returned to the organisation in July 2025 after seven years as Chief Executive of the Welsh Ambulance Services University NHS Trust. He began his ambulance career in 1996 as a 21-year-old Emergency Medical Technician at LAS and has held senior executive roles in the UK and Australia, including as Chief Executive of the South Australia Ambulance Service from 2015 to 2018.

In May 2026, Killens was named in the Health Service Journal's Top 50 NHS Leaders list less than a year into his tenure at LAS. He is an Honorary Professor at Swansea University's College of Human and Health Sciences and serves as Chair of the Chief Executive operations lead group at the Association of Ambulance Chief Executives. His public focus has centred on patient outcomes, workforce safety, and the integration of ambulance services into a system under sustained demand pressure.

10. Freddy Lippert

Dr Freddy Lippert is International Chief Medical Officer at Falck, the Copenhagen-based global emergency services company with operations in 26 countries, and Associate Professor at the University of Copenhagen. With more than 25 years in emergency patient care, including 10 years as CEO of Copenhagen EMS, he holds both operational and research leadership credentials across the global prehospital community.

Lippert is a founding member and chair of EMS Europe, the formal European EMS leadership network established in 2024, and co-founder of the Global Resuscitation Alliance. He is an honorary member of the European Resuscitation Council and an advisor to the Chinese Resuscitation Alliance, and has authored or co-authored more than 200 peer-reviewed scientific publications. His career represents the model of the clinician-scientist-executive in prehospital care at its most internationally spanning.

11. Fionna Moore

Dr Fionna Moore is a Consultant in Emergency Medicine and Prehospital Care, currently serving as Senior Medical Advisor for Air Ambulance Kent Surrey and Sussex and as a Medical Educator with Thames Valley Air Ambulance. A former CEO and Medical Director of the London Ambulance Service and former Executive Medical Director for South East Coast Ambulance Service, she has held some of the most senior clinical and executive positions in UK ambulance history.

Moore was London Trauma Director from 2009 to 2013, piloting and implementing the major trauma networks in the capital. She is a founder member of the Global Resuscitation Alliance, co-founder of EMS Europe, and co-vice-chair of the Faculty of Pre-hospital Care at the Royal College of Surgeons Edinburgh. Her sustained contribution to the clinical governance and international professional body infrastructure of the ambulance sector makes her one of the UK's most enduringly influential prehospital voices.

12. Jim Ward

Dr Jim Ward has served as Medical Director of the Scottish Ambulance Service since 2014, overseeing clinical development across one of the NHS's most distinctive ambulance services. During his tenure, SAS established a landmark clinical partnership with Macmillan Cancer Support to improve the ambulance service's role in palliative care, and built the Integrated Clinical Hub, a multiprofessional model providing clinical assessment and care coordination before dispatch.

His current strategic focus includes the ambulance service's contribution to population health and health inequalities, positioning SAS not only as an emergency response mechanism but as an active health system partner. His membership of the EMS Europe board extends the reach of his perspective beyond Scotland to the broader European conversation about how ambulance clinical governance can be structured to improve both care quality and system efficiency.

13. Stephen Sollid

Stephen Sollid is Secretary General of the Norwegian Air Ambulance Foundation and Professor of Prehospital Critical Care at the University of Stavanger. A specialist in anaesthesiology with extensive clinical experience from helicopter emergency medical services, he has led two major prehospital clinical divisions in Norway and contributes to international expert groups on advanced airway management and patient safety.

His research focuses on patient safety, risk management, and airway management outcomes in the prehospital environment. The Norwegian Air Ambulance Foundation's model, built around physician-led HEMS, a strong research culture, and full integration with the Norwegian healthcare system, is regarded internationally as one of the most advanced prehospital care architectures in existence. Sollid's dual role as operational leader and active researcher gives him a platform that spans clinical evidence and system design.

14. Jaap-Frank Ponstein

Jaap-Frank Ponstein has been CEO of Ambulancezorg Groningen and board member of Ambulancezorg Nederland, the national sector organisation representing all 25 Dutch regional ambulance services, since 2024. With more than 25 years in EMS, beginning as an ambulance nurse, he brings clinical roots and executive accountability to a role that connects regional operations with national sector policy.

Ponstein represents all Dutch ambulance services in EMS Europe, carrying the Netherlands' distinctive regional ambulance model into the continental conversation. The Dutch system, organised through 25 regional services under a national coordination body, processes more than 1.3 million calls annually with 790 ambulances. His focus on quality and healthcare innovation within this mature, well-coordinated system makes his perspective genuinely useful to sector leaders in other jurisdictions building towards similar coordination.

15. Cathal O'Donnell

Dr Cathal O'Donnell has served as Clinical Director of the National Ambulance Service of Ireland since 2011. A graduate of University College Cork and a fellow of the Faculty of Emergency Medicine, he completed a fellowship in EMS and Emergency Medicine at the University of Toronto before returning to lead the clinical direction of the Irish national service. His 15-year continuous tenure in this role is one of the longest in ambulance clinical leadership in the English-speaking world.

The NAS serves 4.9 million people with more than 330,000 annual calls, approximately 1,900 frontline clinical staff, and a fleet of more than 500 vehicles. O'Donnell's sustained presence at the intersection of clinical and operational leadership within a mid-sized national service, and his membership of the EMS Europe board, positions him as a reference point for how ambulance clinical governance can be maintained at scale across a single national system.

Australian and New Zealand Paramedicine Leaders

16. Duncan McConnell

Duncan McConnell is a Senior Lecturer at Griffith University and a paramedic with Queensland Ambulance Service, with more than 29 years of experience across prehospital care, education, and aeromedical operations. He has developed and implemented paramedicine degree programmes at Griffith University and Charles Darwin University, and has worked with governments and organisations in the Maldives, Mongolia, and Papua New Guinea to strengthen prehospital healthcare delivery.

His focus, articulated at the EMS Leadership Summit 2026, is on the underfunding and underrecognition of education within paramedicine systems, and the direct consequences for operational readiness when training infrastructure is treated as a low priority. His international development work makes him one of the most globally oriented Australian paramedicine educators currently active, and one of the few voices in the sector who consistently connects education infrastructure with operational performance.

17. Tony Walker

Professor Tony Walker ASM brings nearly four decades of experience in the ambulance and emergency services sector, most recently as CEO of Ambulance Victoria from 2014 to 2022. During his tenure, he led significant workforce and clinical transformation, work recognised by the Ambulance Service Medal for distinguished contribution to the development of ambulance services. A Registered Paramedic and Fellow of the Australasian College of Paramedicine, he now holds adjunct professorships at both Monash University and Victoria University.

Walker's previous service as Chair of the Council of Ambulance Authorities, the peak body representing ambulance services across Australia, New Zealand, and Papua New Guinea, gave him a cross-national governance perspective that continues to inform his academic and advisory work. His research publications and regular sector presentations connect four decades of operational experience with the evidence base for paramedicine system design.

18. Wayne Loudon

Dr Wayne Loudon is Executive Manager of Community Response Programs at Queensland Ambulance Service, a paramedic-researcher whose doctoral work on prehospital acute stroke care and digital health innovation directly informed practice change within QAS. In his current role, he leads community engagement initiatives and the development of care pathways that strengthen the connection between ambulance services and the broader health system.

His focus on evidence-based, patient-centred care and digital health integration positions him as a representative voice for the generation of Australian paramedic leaders who combine clinical depth with genuine research capacity. His doctoral research is an example of the kind of practice-embedded academic work that produces real operational change rather than purely theoretical output.

19. Ben Meadley

Associate Professor Ben Meadley has nearly 30 years of frontline paramedicine experience, including time as an Intensive Care Flight Paramedic and as Director of Paramedicine at Ambulance Victoria. He now holds adjunct associate professor appointments in the Department of Epidemiology and Preventive Medicine and the Department of Paramedicine at Monash University.

His research programme focuses on how physiological stressors including heat, fatigue, and shift work affect performance in high-stakes clinical occupations, a topic with direct operational relevance to every ambulance service that runs 24-hour roster systems. The connection he draws between occupational physiology research and ambulance workforce wellbeing and retention represents exactly the kind of applied research the sector needs more of.

20. Paul Jennings

Associate Professor Paul Jennings is a Mobile Intensive Care Ambulance (MICA) Paramedic with Ambulance Victoria and holds adjunct associate professor appointments at Monash University. He is a Clinical Advisor and Authorised Panel Member to the Australian Health Practitioner Regulation Agency's Board of Paramedicine, and a member of the Emergency Care Clinical Network INSIGHT committee.

His PhD, completed at Monash, examined the epidemiology and management of pain in the prehospital setting, addressing a clinical gap that has direct implications for both patient care and paramedic protocol design. His combination of active frontline practice, academic research, and regulatory advisory roles represents the full spectrum of contribution to the paramedicine profession, from clinical delivery to credentialling framework.

Hire Jonno White to facilitate a leadership session for your emergency services executive team. Email jonno@consultclarity.org. Whether virtual or face to face, reach out.

North American EMS Leaders

21. Michael Nolan

Michael Nolan is Director of Emergency Services and Chief of the County of Renfrew Paramedic Service in Ontario, Canada, a role he has held since 2004. A former President of the Paramedic Chiefs of Canada and former Director of Emergency Management for the City of Ottawa, he has one of the most cross-functional emergency management career profiles in Canadian paramedicine, combining clinical, operational, academic, and international development experience.

Nolan is an internationally recognised pioneer in the operational use of drones to support paramedic services. The County of Renfrew's drone programme, which has delivered defibrillators, medications, and medical equipment to patients in remote locations, is a model that has been studied and replicated internationally. He holds a Master of Arts in Leadership Studies from Royal Roads University and received the Ontario Premier's Award in 2021 for outstanding contributions to health sciences.

22. Tracey Loscar

Tracey Loscar is Deputy Director of EMS for the Matanuska-Susitna Borough, a frontier EMS system spanning more than 25,000 square miles in Southcentral Alaska, Alaska's only municipal third-service EMS agency. Before moving north, she spent more than 25 years in Newark, New Jersey, as a ground paramedic, educator, and flight paramedic, a career that spans the full spectrum from the most densely served urban EMS environment in the US to one of the most geographically isolated frontier systems.

Loscar is an inaugural recipient of the American Ambulance Association's EMS Vanguard Award in 2023, a national speaker, and a member of the EMS World Editorial Advisory Board. Her April 2025 podcast contribution on volcanic disaster preparedness in the shadow of a potentially erupting Mount Spurr illustrated the unique leadership demands of running an EMS system where mutual aid is hours away and the hazards are genuinely exceptional.

23. Jonathan Washko

Jonathan Washko, MBA, FACPE, NRP, AEMD, is Assistant Vice President at the Northwell Health Center for EMS, one of the USA's most significant health-system-integrated ambulance operations, and an Assistant Professor of Emergency Medicine at Hofstra/Zucker School of Medicine. With 40 years in EMS, he is a recognised expert in EMS system design, high-performance EMS, and mobile integrated healthcare, and consults internationally on telehealth integration and community paramedicine.

His position within Northwell, which has built one of the USA's most genuinely health-system-integrated EMS operations, gives him a vantage point on what ambulance services can look like when they function as full partners in a coordinated care delivery system rather than as stand-alone emergency response organisations. His prolific writing and speaking connect Northwell's model with the broader policy questions about how ambulance services need to be redesigned for the next decade.

24. Shannon Gollnick

Dr Shannon Gollnick, DBA, NRP, FP-C, is an EMS and Mobile Healthcare Consultant at PWW Advisory Group, a nationally registered paramedic, certified flight paramedic, and Doctor of Business Administration with a focus on organisational leadership. With more than 25 years in EMS from ground paramedic to flight medic to leadership and executive roles, he brings clinical experience and organisational science to analytical work on EMS economics, AI integration, and agency operational health.

His January 2026 contribution to the "Hyper-Turbulent Times" analysis with Matt Zavadsky, examining EMS economics and AI guardrails, reached the sector's leadership community at exactly the moment when both topics had become simultaneously urgent. His central message, that AI is already present in EMS and that agency leaders must build governance frameworks for it now rather than waiting for external regulation, has become one of the most cited recent contributions to the EMS leadership conversation.

25. Robbie MacCue

Robbie MacCue is co-founder of the EMS Leadership Academy and co-host of the annual EMS Leadership Summit, a free virtual event that has brought together global EMS leaders and practitioners since its launch. With more than 25 years in EMS as a paramedic and organisational change specialist, he has built one of the sector's most accessible leadership education platforms, reaching practitioners in organisations where budget and geography would otherwise limit access to quality professional development.

His approach, focused on showing how leadership transformation is done rather than whether it can be done, reflects a practitioner's directness about what ambulance services actually need from leadership education. The Summit's consistent themes of vision, culture, wellness, and data-informed decision making give it a coherent perspective that distinguishes it from general EMS conference programming.

26. Lisa Girard

Lisa Girard is co-founder of the EMS Leadership Academy alongside Robbie MacCue, with more than 25 years of experience in EMS, organisational change, and leadership coaching. Her background combines frontline paramedic practice with deeper expertise in how organisations and people actually change, bringing a coaching and system-change lens to EMS leadership that supplements the operational perspective that dominates most sector development.

Her annual co-hosting of the EMS Leadership Summit connects her with practitioners across the global ambulance and EMS community, and her sessions consistently address the interpersonal and cultural dimensions of leadership rather than only the operational or financial challenges. The EMS Leadership Academy has filled a real gap in the profession's development infrastructure, reaching leaders in smaller agencies who rarely appear in the national conference circuit.

27. Allyson Pharr

Allyson Pharr is Secretary and General Counsel of Acadian Ambulance Service and serves as Secretary of the American Ambulance Association for 2025 to 2026. Admitted to the bar in both Louisiana and Texas, she has built more than three decades of expertise in EMS law, reimbursement policy, and governmental affairs. She has served in executive committee roles at the AAA throughout her career and currently oversees AAA's secretariat function.

Her expertise in ambulance fee reimbursement, upper payment limit models, and balance billing legislation across multiple states has made her an influential voice at the intersection of EMS operations and the legal frameworks that determine whether those operations are financially sustainable. In a sector where reimbursement policy frequently determines service viability, her command of the regulatory landscape is a genuine strategic asset.

28. Ed Racht

Dr Ed Racht is Chief Medical Officer of Global Medical Response, the USA's largest integrated healthcare transportation and mobile health company, operating through AMR, Air Evac Lifeteam, and other brands serving millions of patients annually. A nationally recognised figure in EMS medical direction and a Pinnacle 2026 speaker, he is a former Medical Director for Austin Travis County Emergency Medical Services in Texas.

His current role at GMR gives him clinical oversight across one of the world's largest ambulance workforces, and his participation in national forums on EMS quality, medical direction, and workforce development reflects a commitment to shaping clinical culture broadly. The physician-paramedic partnership he built at Austin Travis County is still referenced as a model for how EMS medical direction can function as a genuine clinical quality driver rather than a compliance mechanism.

Organisations in the ambulance sector can engage Jonno White to work with executive teams on leadership alignment, team dynamics, and organisational clarity. Email jonno@consultclarity.org.

Women Leading Ambulance Services Globally

29. Danielle Thomas

Danielle Thomas is Chief Operating Officer of LifeLine Ambulance Service in California, with a career spanning frontline emergency response and senior operational leadership. At the 2025 American Ambulance Association Annual Conference, she co-delivered a session with Carly Strong that was described by attendees as one of the most substantively direct EMS leadership presentations of the year.

Her central argument, that the metric for EMS leadership should be operational excellence and measurable results rather than demographic category, directly challenged the sector's tendency to celebrate women's achievements primarily within a gendered frame. The session's reception reflected an industry increasingly ready to be challenged on what it means to lead well, regardless of who is doing it. Thomas's operational track record at LifeLine provides the credibility that makes her public voice carry weight.

30. Carly Strong

Carly Strong is Chief Operating Officer of LifeLine Ambulance Service in California, and previously served as COO of Sierra Medical Services Alliance (SEMSA) and Riggs Ambulance Service, leading complex multi-county EMS operations across California. Her career arc from frontline provider to senior executive gives her an unusually complete view of what EMS organisations require to function well at every level.

Strong co-delivered the 2025 AAA conference session with Danielle Thomas that became one of the most discussed EMS leadership contributions of the year. Her specific operational background, managing cross-county California operations with their combination of urban density, rural territory, and complex inter-agency coordination requirements, gives her a systems understanding that underpins both her operational decisions and her public leadership commentary.

31. Brooke Burton

Brooke Burton is Quality Improvement Manager at Unified Fire Authority in Salt Lake County, Utah, with 28 years of EMS experience, and currently serves as President of the National EMS Management Association (NEMSMA) and Vice President of the National EMS Quality Alliance (NEMSQA). She is a nationally recognised writer, researcher, and speaker on EMS quality improvement and leadership.

Burton serves on advisory boards for the International Journal of Paramedicine, NEMSIS, and EMS World magazine, and received the American Ambulance Association's award for Best Quality Improvement Programme in 2016. Her consistent public argument, that quality improvement is a leadership function and that agencies with strong quality cultures are agencies with strong leadership cultures, has influenced how EMS managers think about both their clinical and their operational responsibilities.

32. Jana Williams

Jana Williams is President and CEO of the Association of Air Medical Services (AAMS), the national organisation representing the US air medical industry, with more than 30 years of experience across EMS, incident management, and air medical transport. She leads the sector's peak advocacy and standards body at a time when air medical services face unique pressures around safety regulation, reimbursement reform, and workforce sustainability.

Williams' leadership of AAMS puts her at the centre of national conversations about how air medical services are funded, certified, and held to safety and clinical standards. Her consistent advocacy for safety as a non-negotiable baseline has contributed to industry-wide norm-setting that extends well beyond the AAMS membership, and her sustained tenure in this role reflects the confidence of a diverse and complex sector in her ability to represent its interests.

33. Maia Dorsett

Dr Maia Dorsett is Medical Director for EMS Education at Monroe Community College, Medical Director for Gates Ambulance, and Associate Regional Medical Director for Education and Quality for the Monroe-Livingston Region in New York. A graduate of the EMS fellowship at Washington University, she serves on the boards of both the National Registry of EMTs and the National Association of EMS Physicians, positions that together give her unusual influence over both credentialling standards and physician-EMS relationships nationally.

Her research focuses on reducing diagnostic error in EMS, with particular attention to geriatric presentations and stroke recognition, areas where prehospital diagnostic accuracy has direct consequences for patient outcomes. Her multiple concurrent clinical directorship roles give her a span of operational practice that anchors her research questions in the operational realities of daily EMS work.

34. Catherine Counts

Dr Catherine Counts is Research and Quality Improvement Manager at Seattle Medic One, one of the USA's most studied high-performance EMS systems, and a researcher whose work on quality improvement, patient safety, and out-of-hospital cardiac arrest is supported by funding from the NHLBI/NIH and PECARN. A second-generation EMS professional, she has built a research career focused on how providers are changing healthcare delivery in the prehospital setting.

Her position at Seattle Medic One, embedded within a system with some of the most rigorous quality infrastructure in US EMS, gives her access to the kind of operational data that makes her research directly translatable to practice. Her externally funded research programme also bridges the gap between academic emergency medicine and operational EMS in a way that benefits both communities.

Engage Jonno White to help your ambulance service leadership team build the communication clarity and accountability culture that enables quality-focused work. Email jonno@consultclarity.org.

Education, Research, and Innovation Leaders

35. Peter Antevy

Dr Peter Antevy is Medical Director for Davie Fire Rescue and the Palm Beach County Fire Department, among several other Florida EMS agencies, and CEO of Pediatric Emergency Standards, a company developing evidence-based paediatric emergency care protocols and tools for prehospital providers. A recurring guest on the EMS World podcast and Inside EMS, he has become one of the most accessible and credible public voices on clinical innovation in prehospital care.

His specific contribution is the practical translation of evidence into paediatric emergency protocols, an area where EMS has historically been underpowered relative to adult medicine. His November 2025 podcast appearances on whole blood, plasma, and AHA guideline updates reached the sector at a moment when clinical protocol questions were generating significant debate, and his willingness to name what is and isn't working in current guidelines distinguishes him from more cautious clinical commentators.

36. Chris Cebollero

Dr Chris Cebollero, DBA, is a veteran EMS executive, educator, and author with more than 30 years in emergency medical services, a former Chief of EMS and healthcare COO, and currently President and CEO of Cebollero and Associates Consulting Group. He is co-host, with Kelly Grayson, of the Inside EMS podcast on EMS1.com, and earned his Doctorate in Business Administration in May 2025 with research examining how leadership behaviour and resilience training impact EMS retention.

Cebollero's body of published work, combined with his Forbes Coaching Council membership and prolific national conference presence, has made him one of the most visible EMS leadership educators in the USA. His recent doctoral research on EMS retention, providing data-driven insight into what actually reduces paramedic and EMT turnover, addresses one of the sector's most urgent operational challenges.

37. Kelly Grayson

Kelly Grayson is a veteran paramedic, author, and EMS educator who co-hosted the Inside EMS podcast on EMS1.com with Chris Cebollero for 14 years before the show's conclusion. His writing for EMS1 spans clinical commentary, leadership culture, and the everyday challenges of EMS management, consistently anchoring sector debates in what actually happens on the ambulance rather than how performance looks on a dashboard.

Grayson's perspective, forged across decades of frontline practice and public commentary, has given a generation of EMS supervisors and middle managers a voice that matches their daily experience. His directness about leadership failures in EMS, his refusal to accept explanations that protect systems at the expense of patients and providers, and his willingness to say things that make administrators uncomfortable have made him a distinctive and trusted voice in the ambulance leadership conversation.

38. Bill Seifarth

Bill Seifarth is CEO and Executive Director of the National Registry of Emergency Medical Technicians (NREMT), the credentialling body responsible for EMS clinician certification across the United States and host of the Registry Insider podcast. With the US EMS Compact now enabling 450,000 EMS clinicians to practise across 25 member states on a single portable licence, NREMT's credentialling infrastructure has become the backbone of a national workforce mobility system.

Seifarth's public voice on EMS workforce issues, standard-setting, and national preparedness reflects NREMT's positioning as a strategic sector stakeholder rather than simply a testing organisation. His participation in the inaugural EMS Association Summit in Kansas City in early 2026, alongside NAEMT and AAA, reflected a growing national alignment among EMS professional bodies around shared policy priorities for the first time in the profession's history.

39. Mike McCabe

Mike McCabe is Chief of EMS for Bayonne, New Jersey, and host of EMS World Podcasts, EMS World Magazine's audio platform. As a practitioner-journalist, he brings a frontline paramedic chief's perspective to interviews with EMS thought leaders, researchers, and innovators, making EMS World Podcasts one of the sector's most useful bridges between clinical research and operational practice.

His 2025 and 2026 podcast contributions, covering topics from ambulance design and fleet safety to AI in EMS and prehospital cardiac arrest research, give him a breadth of engagement with the sector's current challenges that keeps the programme relevant to leaders at every level. His combination of active operational EMS leadership and regular media contribution is a model that a growing number of ambulance leaders are using to both do their jobs and help the sector learn from their experience.

40. Jimmy Apple

Jimmy Apple, known across the EMS digital community as "EMS Avenger," is a pediatric critical care paramedic with 22 years in EMS who has built one of the sector's most significant social media platforms through consistently evidence-based, plainly communicated clinical content. With more than 100,000 TikTok followers, he represents a new channel through which EMS leadership thinking travels, reaching a digital-native generation of providers that traditional conference and publication routes often miss.

His 2025 appearance on Inside EMS with Kelly Grayson highlighted his specific contribution: challenging EMS norms that persist beyond their evidence base, communicated at the scale of a mass platform rather than a professional conference. The practitioner who builds a large following through reliable accuracy and direct commentary is performing a genuine quality function for the profession, and the scale of Apple's following reflects both the appetite for evidence-based content and the gap that existed before voices like his found their platform.

Global System Builders and Sector Leaders

41. Jonathon Feit

Jonathon Feit is Co-Founder and CEO of Beyond Lucid Technologies, the award-winning health and safety IT firm that develops the MEDIVIEW ePCR and prehospital data exchange platform, connecting fire, ground, and air EMS agencies in 27 US states with the broader care continuum in real time. A 2019 Frost and Sullivan Technology Leadership Award winner for EMS Communications Platform, and a JEMS columnist, he is one of the ambulance technology sector's most technically rigorous and publicly engaged voices.

His May 2025 announcement of a partnership connecting multiple California EMS agencies to Manifest MedEx, California's largest nonprofit health information exchange, through the statewide Data Exchange Framework, represented a meaningful step toward the EMS data interoperability the sector has discussed for years but struggled to implement at scale. His June 2025 public commentary calling out the divergent definitions of "AI" being deployed by EMS technology vendors demonstrated the kind of direct sector accountability that the technology conversation needs.

42. Randy Strozyk

Randy Strozyk is Immediate Past President of the American Ambulance Association for 2025 to 2026 and Senior Vice President at Global Medical Response, the parent company of American Medical Response, the USA's largest ambulance provider. With more than 34 years in EMS operations and management, he has been at the centre of the national ambulance policy conversation for nearly two decades through his sustained AAA board engagement.

In 2024, as AAA President, Strozyk testified before the House Energy and Commerce Committee on the legislative proposals affecting ambulance service delivery, making the public case before Congress for sustainable EMS funding reform. His long dual role at both the largest private ambulance operator in the US and the sector's peak advocacy body gives him insight into the full complexity of the policy and operational landscape that few leaders in the sector possess.

43. Jennie Helmer

Jennie Helmer is Senior Executive Director of Emergency Dispatch and Clinical Operations at BC Emergency Health Services, the provincial body operating the BC Ambulance Service, which is one of the largest EMS providers in North America. She began her career at BCEHS in 1993 as a primary care paramedic and progressed through clinical, operational, and executive roles over more than 30 years with the same organisation.

At the 2026 Paramedic Chiefs of Canada Leadership Summit, Helmer moderated a panel on operationalising clinical response plans and secondary triage, publicly framing the central challenge the sector now faces: EMS systems across Canada are reaching the limits of a model where every 911 call results in the automatic deployment of an ambulance. Her willingness to name this tension directly, and to argue that evolution requires operational discipline and clinical governance rather than just more resources, makes her one of the most honest senior voices on EMS system redesign in the Canadian sector.

44. Eddy Dupuis

Eddy Dupuis is Chief Executive Officer of Acadian Ambulance Service, one of the USA's most recognised high-performance ground and air ambulance providers, headquartered in Lafayette, Louisiana. Having joined Acadian in 2007 and worked closely with the management teams of multiple Acadian divisions, he leads an organisation whose operational model and community commitment have been benchmarks in the private ambulance industry for more than five decades.

Acadian operates across multiple states, providing BLS, ALS, critical care transport, and special-event medical standby services, as well as running MedComm, an IAED Accredited Center of Excellence for emergency communications. Dupuis leads the organisation at a moment when the private ambulance model faces structural pressure from all sides: workforce costs, reimbursement adequacy, community contract stability, and the expectation of expanded clinical capability.

45. Neill Moloney

Neill Moloney became Chief Executive Officer of the East of England Ambulance Service NHS Trust in September 2024, bringing a strong background in urgent and emergency care to one of the largest ambulance trusts in England. Before joining EEAST, he served as Director of System Recovery at Mid and South Essex Integrated Care Board and as Director of Urgent and Emergency Care tiering support at NHS England.

The East of England Ambulance Service covers a large and complex geography including rural Norfolk and Suffolk alongside urban centres, and serves millions of residents. Moloney's appointment at a time when UK ambulance trusts are navigating simultaneously the recovery from pandemic-era performance impacts, structural workforce challenges, and demand pressures from an ageing population gives him a leadership role that is closely watched by the UK ambulance sector as a whole.

46. Michelle Anderson

Michelle Anderson is Region IV Director of the American Ambulance Association for 2025 to 2027, serving at Lakes Region EMS, and is co-founder of Women in Emergency Services alongside Maria Bianchi. The Women in Emergency Services initiative addresses the structural underrepresentation of women in EMS leadership and created a national framework for recognising the women who have blazed trails in the sector, culminating in the AAA's Vanguard Awards.

Her combination of operational EMS leadership at Lakes Region and national advocacy through both the AAA board and Women in Emergency Services makes her a distinctive voice at the intersection of operational practice and sector-wide change. The pipeline she has helped build for women into EMS leadership positions is a structural contribution to the sector that will compound over time.

47. Wayne Jurecki

Wayne Jurecki is President-Elect of the American Ambulance Association for 2025 to 2026 and CEO at Bell Ambulance in Milwaukee, Wisconsin. As AAA President-Elect, he is the incoming leadership voice for the sector's peak national advocacy organisation at a moment when the legislative and policy environment for US ambulance services is more active than it has been in decades.

Bell Ambulance is one of the USA's established private ambulance providers with a longstanding presence in the Milwaukee market. Jurecki's combination of operational leadership at a respected independent provider and his impending national leadership role at the AAA places him in the centre of the next phase of US ambulance advocacy, as the sector seeks to lock in the reimbursement and policy reforms that the 2025 legislative cycle began.

48. Anne MacDonald

Anne MacDonald is Executive Director of Emergency Health Services Operations for Alberta Health Services in Alberta, Canada, and was elected in May 2026 as Vice President of the Paramedic Chiefs of Canada, reflecting her peers' confidence in her national leadership capability. Her operational role leading emergency health services operations across Alberta, one of Canada's largest and most geographically diverse provinces, gives her direct experience of the scale and complexity that characterises large provincial EMS systems.

The Paramedic Chiefs of Canada unites more than 325 paramedic chiefs and managers from coast to coast, and its Vice President role carries responsibility for advancing the PCC's advocacy positions at the national level. MacDonald's election in May 2026 signals her emergence as a nationally recognised voice in Canadian EMS leadership at a time when the profession is navigating significant questions about scope, autonomy, regulation, and system sustainability.

49. Scott Gilmore

Dr Scott Gilmore is President of the National Registry of Emergency Medical Technicians (NREMT), the credentialling body responsible for EMS certification standards across the United States. As Board President, he leads the governance of an organisation whose credentialling infrastructure underpins both the standards and the workforce mobility of the US EMS profession, working alongside Executive Director Bill Seifarth on the NREMT's strategic positioning.

Gilmore's presence at the inaugural EMS Association Summit in Kansas City in February 2026, representing NREMT alongside NAEMT and AAA, reflected the growing alignment among the sector's national professional bodies around a unified strategic agenda. His governance leadership of NREMT at a moment when the EMS Compact has expanded portable licensure to 25 states gives him a role in one of the most consequential infrastructure decisions in US EMS workforce development.

50. Tom Fennell

Tom Fennell is Secretary of the American Ambulance Association for 2025 to 2026 and serves at Mayo Clinic Ambulance, the EMS operation affiliated with Mayo Clinic Health System in Minnesota. His dual role at both one of the USA's most respected health system-affiliated ambulance services and at the AAA executive level places him at the intersection of two distinct but complementary dimensions of ambulance sector leadership.

Mayo Clinic Ambulance's model, embedded within a world-renowned health system, represents one of the more fully realised examples of what health-system-integrated EMS can look like in operational practice. Fennell's contribution to the AAA's national function, providing secretariat and governance support for the sector's peak advocacy body at a time of intense policy activity, reflects the kind of sustained institutional participation that enables the sector to function coherently at the national level.

Common Mistakes to Avoid in Ambulance Services Leadership

Understanding the landscape of ambulance leadership globally is only useful if it changes how leaders lead. Several patterns, present across the sector and named repeatedly by the leaders on this list, consistently undermine ambulance service performance.

The first is confusing urgency with priority. Ambulance services live in a permanent state of operational urgency, where every call is by definition time-sensitive. This creates a cultural trap in which leaders spend their careers responding to the immediate and never working on the structural. The services that escape this trap are the ones whose leaders have built the systems, culture, and middle management bench strength that allow the operation to run without consuming every hour of executive attention. The work of building that capacity is rarely urgent. It is almost always the highest priority.

The second is treating workforce wellbeing as a welfare issue rather than an operational imperative. The evidence that high-performing EMS agencies retain paramedics better, generate fewer clinical errors, and deliver more consistent patient outcomes is now robust enough to move beyond debate. The ambulance services that still treat workforce mental health, fatigue management, and culture investment as soft spending are systematically under-investing in their own operational performance.

The third is avoiding the funding conversation. Many ambulance service leaders, particularly in publicly funded systems, have historically relied on advocacy to others rather than leading the funding conversation themselves. The leaders who are most effectively navigating 2026 are the ones who understand their funding model deeply, can explain its structural inadequacies in the language of the stakeholders who need to hear it, and have built the relationships to be believed when they do.

The fourth is building systems that are only as strong as the current leader. Many ambulance services are operationally dependent on the specific knowledge, relationships, and energy of a single leader. When that leader leaves, capability degrades sharply. The services that sustain high performance across leadership transitions are the ones that have built genuine organisational systems, documented processes, and developed multiple leaders capable of operating independently.

Organisations that want to work on these leadership dynamics with a skilled external facilitator can bring in Jonno White for an executive team offsite or Working Genius workshop. Email jonno@consultclarity.org. Many organisations find that flying Jonno in costs less than engaging high-profile local providers.

Implementation Guide: How to Engage With These Leaders

The leaders on this list are not inaccessible. Most are active on LinkedIn, write for EMS1.com, JEMS, Domestic Preparedness, or their own platforms, speak at national conferences, host or appear on podcasts, or lead professional bodies with open membership. Here is how to actually benefit from their thinking.

Start with the conference circuit. EMS World Expo (October 2026 in Austin), Pinnacle (July 2026 in San Diego), the AAA Annual Conference and Trade Show, and the EMS Leadership Summit online are the four events where the highest concentration of the voices on this list are likely to present, moderate, or appear.

Read the sector's publications seriously. EMS1.com is where Rob Lawrence, Chris Cebollero, Kelly Grayson, Raphael Barishansky, Shannon Gollnick, and Matt Zavadsky all publish regularly. The Journal of Emergency Medical Services (JEMS) carries peer-reviewed clinical work alongside practitioner commentary. The International Journal of Paramedicine carries the Australian and New Zealand academic research community.

Follow selectively on LinkedIn. The people on this list who post most substantively include Rob Lawrence, Donnie Woodyard Jr., Shannon Gollnick, Jonathon Feit, Jennie Helmer, Chris Cebollero, and Jason Killens.

Listen to the key podcasts. EMS One-Stop with Rob Lawrence, Inside EMS with Chris Cebollero and Kelly Grayson, EMS Evolution with Donnie Woodyard Jr., the EMS World Podcasts with Mike McCabe, and the Registry Insider with Bill Seifarth together cover most of the substantive audio commentary in the global English-language ambulance sector.

For ambulance service leaders who want to invest in their own leadership team's performance, Jonno White, author of Step Up or Step Out (10,000+ copies sold) and Certified Working Genius Facilitator, delivers keynotes, Working Genius team workshops, and executive offsites for organisations in healthcare and emergency services globally. Email jonno@consultclarity.org.

Frequently Asked Questions

Who are the most influential leaders in global ambulance services right now?

The most influential voices in global ambulance services in 2026 span three categories: policy and advocacy leaders reshaping how ambulance services are funded and regulated, such as Rob Lawrence, Matt Zavadsky, Christopher Way, Jamie Pafford-Gresham, and Donnie Woodyard Jr. in North America and Jason Killens and Freddy Lippert internationally; clinical research and innovation leaders such as Peter Antevy, Maia Dorsett, and Stephen Sollid; and education and sector-building voices such as Chris Cebollero, Robbie MacCue, and Donnie Woodyard Jr. The 50 people on this list collectively represent all three dimensions.

What are the biggest challenges facing ambulance service leaders globally in 2026?

The four dominant challenges across the global ambulance sector in 2026 are the structural funding crisis (particularly acute in the USA but visible in NHS ambulance trusts and other publicly funded systems), a paramedic and EMT workforce shortage affecting nearly every high-income ambulance system, the technology inflection driven by AI and tele-EMS, and the professional recognition push for ambulance services to be treated as healthcare providers rather than transportation services.

How does ambulance leadership differ between the USA and other countries?

The USA's ambulance sector is uniquely fragmented, with a mix of municipal, private, hospital-based, fire-based, and volunteer providers operating under different funding, regulatory, and governance structures in the same geographic markets. UK NHS ambulance trusts operate as single public providers in defined geographic areas. Australia and New Zealand have statutory ambulance services operating at the state and territory level. European countries vary widely, from Denmark's Falck-operated model to the Netherlands' regional coordination model to Norway's physician-led HEMS system.

How can ambulance service leaders access leadership development for their teams?

The EMS Leadership Summit (free, annual, online) provides the most accessible entry point. National conferences including EMS World Expo and Pinnacle offer more intensive executive development. For organisations that want a tailored facilitation experience, Jonno White delivers Working Genius workshops and executive offsites for leadership teams in emergency services, healthcare, and nonprofit organisations globally. Email jonno@consultclarity.org for more information.

Final Thoughts

The ambulance sector is in a defining period. The structural pressures on every dimension of how ambulance services are funded, staffed, and clinically designed are forcing conversations that the sector has deferred for decades. The people on this list are the ones having those conversations publicly, honestly, and with the operational experience to make their contributions credible.

What stands out about the strongest voices in this directory is not complexity. It is clarity. Rob Lawrence writing four consecutive essays naming exactly what is wrong with the US EMS funding model. Jamie Pafford-Gresham meeting with members of Congress to make a single, focused argument for rural ambulance reimbursement reform. Shannon Gollnick telling EMS chiefs that AI is not coming, it is already here, and that the leadership task is governance now. Jason Killens taking a job he knows and returning to lead a service that faces challenges any honest observer would describe as severe, and doing it in a way that makes the broader sector watch.

The ambulance sector will be shaped in the next decade by whether leaders of this quality find the structural support they need to produce lasting change or whether excellent individual leadership continues to substitute for genuine system reform.

If you want to build a leadership team that is ready for the kind of work these leaders are doing, bring in Jonno White to facilitate a Working Genius session or leadership offsite tailored to your organisation. Email jonno@consultclarity.org.

Sources: Mordor Intelligence, "Ambulance Services Market Size, Share and Forecast Trends," February 2026; NEMSQA, "2025 Report," January 2026.

About the Author

Jonno White is a Certified Working Genius Facilitator, author of Step Up or Step Out, and leadership consultant who has worked with schools, corporates, and nonprofits around the world. His book Step Up or Step Out has sold over 10,000 copies globally, and his podcast The Leadership Conversations has featured 230+ episodes reaching listeners in 150+ countries. Jonno founded The 7 Questions Movement with 6,000+ participating leaders and achieved a 93.75% satisfaction rating for his Working Genius masterclass at the ASBA 2025 National Conference. Based in Brisbane, Australia, Jonno works globally and regularly travels for speaking and facilitation engagements. To book Jonno for your next keynote, workshop, or facilitation session, email jonno@consultclarity.org.

Next Read: Explore the companion directory of outstanding emergency services leaders across Australia and New Zealand at:

https://www.consultclarity.org/post/emergency-services-leaders-anz