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7 Questions with Sathish Vijayakumar

helps you in your leadership.

 

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7 Questions with Sathish Vijayakumar

Name: Sathish Vijayakumar

Current title: Global leader

Current organisation: Sitel

20 + years in the industry. Responsible for strategic accounts globally for sitel over $100 M portfolio. Prior experience involves vendor management, operations, acc management and solutions.

7 Questions with Sathish Vijayakumar

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1. What have you found most challenging as a CEO or executive of a large enterprise?

The changing priorities of your customer.
Maintaining a fine balance between delivering superior customer experience vs managing cost
Pandemic experience
Alignment and standardisation

2. How did you become a CEO or executive of a large enterprise? Can you please briefly tell the story?

Due to the extensive experience in managing global teams - clients relationship and operations, I was given an opportunity to lead strategic accounts globally.

3. How do you structure your work days from waking up to going to sleep?

Very structured I would say:
Start with a 2 hour workout , followed by a 10 hour schedule at work with strategic meetings, people discussions. And always end the day with an assessment of how the day went .

4. What's the most recent significant leadership lesson you've learned?

Dealing with Ambiguity

5. What's one book that has had a profound impact on your leadership so far? Can you please briefly tell the story of how that book impacted your leadership?

Dare to lead by Brene brown

6. How do you build leadership capacity in a large enterprise?

Succession planning through 9 boxes
Maintaining a mix of good external vs internals
Regular mentoring and exec coaching sessions

7. What is one meaningful story that comes to mind from your time as a CEO or executive of a large enterprise so far?

Adapting to the new normal in multiple locations with no prior experience on how to manage during pandemic . This involved learning new ways of working across multiple functions such as facilities procurement data privacy etc and the list is endless