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7 Questions on Leadership with Heather Scott

Name: Heather Scott

Title: Marketing & Comms Manager

Organisation: Extraction Coffee Roasters

After a long career in local government in the area of marketing and graphic design, Heather, with her partner Alex opened Extraction Artisan Coffee in 2016, a boutique coffee roastery and cafe located in Logan City, Queensland.

Thank you to the 2,000 leaders who’ve generously done the 7 Questions on Leadership!

I hope Heather's answers will encourage you in your leadership journey. Enjoy!


Jonno White

1. What have you found most challenging as a leader?

Learning the different ways people absorb information or learn. Finding authentic ways to connect with each team member. Uncovering hidden strengths.

2. How did you become a leader? Can you please briefly tell the story?

I don't feel I am naturally drawn to leadership but I am a good listener and people have always come to me for advice or mentorship. When you own a business you have no choice but to become a leader so I think I have grown more comfortable in this role over the last five years. I can now see where I bring value to our business as a leader.

3. How do you structure your work days from waking up to going to sleep?

Unstructured! Every day is different in our industry. I try to have weekly goals and I do make time twice a week for personal pursuits which make me a happier and more balanced person.

4. What's a recent leadership lesson you've learned for the first time or been reminded of?

A little kindness and empathy goes a long way. Every one of us has baggage and as leaders, it's our role to help people discover what they need to move through obstacles or tackle challenges with a positive mindset.

5. What's one book that has had a profound impact on your leadership so far? Can you please briefly tell the story of how that book impacted your leadership?

'Unreasonable Hospitality' by Will Guidara. Regardless of what industry you are in, this book will make you look at service in a whole different light. As leaders we are in service to our people.

6. If you could only give one piece of advice to a young leader, what would you say to them?

Before you provide service to your customers, provide service to your peers and your colleagues. Be curious and humble.

7. What is one meaningful story that comes to mind from your time as a leader, so far?

I'm sorry I don't have a story that currently comes to mind.

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