Name: Jesus Hoyos
Title: Managing Partner, Chief Strategy Officer
Organisation: Solvis Consulting, LLC
Jesus Hoyos is a prominent figure in the CRM and customer experience industry. As the Managing Partner of Solvis Consulting, he has been instrumental in guiding businesses towards leveraging CRM solutions to enhance their customer relationships and drive growth. His expertise spans various CRM platforms and technologies, making him a sought-after consultant for businesses aiming to optimize customer engagement strategies.
In addition to his role at Solvis Consulting, Jesus is a CRM Analyst and Strategist at CX2Advisory. In this capacity, he delves deep into the intricacies of customer relationship management, analyzing trends and providing strategic insights to businesses. His analytical skills and vast experience make him a valuable asset in the ever-evolving world of CRM.
Thank you to the 2,000 leaders who’ve generously done the 7 Questions on Leadership!
I hope Jesus's answers will encourage you in your leadership journey. Enjoy!
1. What have you found most challenging as a leader?
Leadership, at its core, is about influencing and guiding individuals towards a shared vision or goal. While delegation is an essential aspect of leadership, it is just one of the many tools in a leader's toolkit. The most challenging aspect of leadership often lies in the intangibles – the human side of leading. You need to build rapport, help, and support others, build relationships, and go beyond delegation. We need to understand, connect, and support all individuals in your team.
2. How did you become a leader? Can you please briefly tell the story?
When one of my projects failed, I needed to ask for help. Others became leaders, and I was the student. I understood then that it was about building relationships.
3. How do you structure your work days from waking up to going to sleep?
To be honest, I am a procrastinator. So, I rely on my Team to lead me and help me. I ask for help and work with my team to get things done. I use the Second Brain concept a lot and do the small things first.
4. What's a recent leadership lesson you've learned for the first time or been reminded of?
Listen. Very often, we need to remember to listen to others. We need to remember to understand each other. We need to remember to listen and understand. As leaders, we need to listen and understand the details to understand the expectations of others. Many times, we listen, but we don't engage in understanding.
5. What's one book that has had a profound impact on your leadership so far? Can you please briefly tell the story of how that book impacted your leadership?
Small is Beautiful—a microeconomics book that I read in college. The focus is that when building strategies or ecosystems, you need to always focus on the small things and will impact your strategy for good or bad. How building blocks help in the foundation of any ecosystem. So, I always look for the small things and fix them.
6. If you could only give one piece of advice to a young leader, what would you say to them?
Be ready to be a teacher and a student. Always be learning. Focus on the small things to be able to build important things.
7. What is one meaningful story that comes to mind from your time as a leader, so far?
Only some things are work. Focusing on the small things, like individual team members' well-being and concerns, can profoundly impact team development. Firstly, it fosters a culture of empathy and understanding. I always pay attention to the nuances of the team's dynamics and individual needs; it sends a clear message that every member is valued beyond their professional contributions. This creates an environment where team members feel safe to express their concerns, seek help, and offer feedback, leading to better communication and collaboration. Again, focus on the small things.